Thursday 6 October 2016

A thoroughly disappointing experience


Roasters has been around for a while now and though it has never been my favourite joint, primarily because I have always found its service slow, I have never had reason to complain about its food -- until my last visit this month. The deterioration in its food quality was shocking -- the food was largely cold and tasteless -- and the service was even more pathetic than I remembered it. When I complained to the waiter about the cold food, instead of doing something about it, he merely stared at me as if he couldn't believe what he had heard. Not only were the entrees cold, even the molten lava cake, which is always served straight out of the oven when it is at its gooey best, was cold and hard. And the waiters not only wore a nonchalant demeanour they were amused by our complaints, which was very irritating. I normally refrain from using any platform to air just negative views and whenever I review a restaurant I always present both its positive and negative sides, if any, but this time I have been so upset by their attitude that I have not been able to resist making my disgust public!